Frequently Asked Questions

What are the core values?

The main core values of the Connected Senior Care Advantage model are:

PERSONAL PHYSICIAN: Each patient has an ongoing relationship with a personal physician who offer continuous and comprehensive care.
PHYSICIAN-DIRECTED MEDICAL CARE: The personal physician leads a team of individuals who collectively follow the ongoing care of each patient.
COMPREHENSIVE APPROACH: The personal physician provides for all the patient's health care needs, reminding the patient about needed services or arranging for care from other health care professionals. This includes care for all stages of life including acute care, chronic care, preventive services and end-of-life care.
COORDINATED CARE: Your Connected Senior Care Advantage team coordinates the care patients need such as specialty care, chronic care management, hospitalizations, and care discharge.

What’s the difference between this model and a Medicare Advantage plan?

Medicare Advantage plans are typically run and managed by the Health Plan that offers it. A member can use doctors in the network, but the Health Plan approves and covers the care the member receives. The Connected Senior Care Advantage model puts the patient and their physician at the center of the patient’s care. In our agreements with health plans, we shift the services traditionally performed by the health plan into the hands of our primary care physicians. The Connected Senior Care Advantage health care team then works directly with the patient to make healthcare decisions and provide education to help keep our patients healthy and avoid unnecessary procedures, hospital stays and medications.

How do I get started?

Finding the right Medicare plan requires careful consideration. Austin Regional Clinic, Premier Family Physicians, Capital Medical Clinic, and South Austin Medical Clinic offer a Medicare Information phone line staffed by licensed insurance agents made available by Empower Brokerage.

Empower Brokerage agents represent all accepted Medicare plans (including Medicare Advantage, Medicare Supplements and Medicare Prescription plans) by these physician offices and always make sure patients receive unbiased information on those plans.

Austin Regional Clinic patients may call 1-817-410-5954, South Austin Medical Clinic patients may call 1-817-410-5969, Premier Family Physicians patients may call 1-817-410-5958, and Capital Medical Clinic patients may call 817-410-5960 to speak with licensed insurance agents familiar with our practices and our contracted plans.

Verify Medicare plans accepted by your healthcare providers
Compare Medicare plans to meet your personal needs and preferences
Identify a Medicare prescription plan that covers all your medications at the lowest cost

Patients may also attend any of the Medicare 101 sessions listed on our Medicare Events page for more information.

What are the enrollment deadlines?

If You Are Soon Turning 65

For patients who are turning 65, there is a window of opportunity where you can select your Medicare coverage. First-¬time Medicare beneficiaries have what is called an Initial Enrollment Period. This period starts three months prior to your 65th birthday, includes your birth month, and extends three months after your birth month. It’s important to enroll during this time.

If You Are Over 65

Patients who have previously turned 65 and opted for coverage through traditional Medicare, can select Medicare Advantage coverage every year during the Medicare Annual Election Period, which runs from October 15 – December 7th.

Need help navigating your Medicare options?

A licensed Medicare broker is a professional that is independent of any specific health plan, is appointed to represent multiple health plans, and can review your specific needs and help you compare Medicare coverage options for this enrollment year.

We can put you in touch with brokers that understand the Connected Senior Care Advantage program. These brokers can help you evaluate coverage options to find one that meets your needs. With your permission, we will give your contact information to a broker to contact you to discuss coverage options.

Prefer to discuss over the phone? Call us at (512) 868-4911.

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I also authorize the broker to email, call or text me at the phone number and email provided (even if that number is on any Do Not Call Registry or is a wireless number) regarding Medicare coverage options, including potentially through insurance products and services (such as Medicare Advantage plans). The broker’s messages may be artificial or pre-recorded, or may be sent by an automatic telephone dialing system to the relevant number. I understand that I am not required to opt in to receive text messages, calls, or emails as a condition (directly or indirectly) of transacting with Connected Senior Care Advantage or broker. I am the current authorized user of the phone number and email address provided. I consent to calls with me being recorded and monitored. I understand that text messages are recurring and on-going and that messaging and data rates may apply. I consent to and understand that emails are recurring and on-going unless I choose to unsubscribe. I understand that I can withdraw consent or unsubscribe at any time by texting.