General Contact Information
6210 U.S HWY 290 E., Suite 450
Austin TX, 78723
Business hours: 8:00am – 5:00pm; Monday – Friday, Central Standard Time
General Information/Customer Service
Phone: 737-236-0999 or Toll Free 833-282-8883
Fax: 512-960-1193
For customer service regarding Humana or Aetna, please contact the health plan directly.
Claims Submission
To ensure prompt claims processing and payment for covered services to our members, please submit claims electronically.
Electronic Claims Submission:
EDI Clearinghouse - Office Ally; Payer ID is AGL03 (zero three)
Claims Fax: 512-872-6908
Mailing Address:
Connected Senior Care Advantage
Attn: Claims Dept.
P.O. Box 70020
Anaheim, CA 92825
Provider Dispute Resolution
To submit a dispute, complete the Appeal Form on the portal and fax with supporting documentation to: 512-872-6908
Or mail to:
Connected Senior Care Advantage
Attn: Appeals Dept.
P.O. Box 70021
Anaheim, CA 92825
Utilization Management
Utilization Management is available Monday thru Friday from 8 am – 5 pm CST. We can be contacted at:
Connected Senior Care Advantage
Phone: (737) 236-0999 Toll Free: (833) 282-8883
TTY: 1-800-750-0750
Fax: (512) 872-6910
Pre-Service authorization requests may be submitted through the secure Provider Portal https://tx.coreportal.com.
Mailing Address:
Connected Senior Care Advantage
Attn: UM Department
P. O. Box 70034
Anaheim, CA 92825
Medical Necessity Criteria may be requested by calling 614-259-0299
For Peer to Peer call requests, please contact us at the phone number noted above and we will coordinate the call.
Quality Management
Fax: 512-782-8535
Compliance Hotline:
Phone: 833-668-8638
Population Health Management
Phone: 737-236-0999
Fax: 512-960-2294
Provider Relations/ Contracting
Phone: 737-202-2130
CSCAContracting@connectedseniorcare.com
Web Portal Help Desk
Phone: 877-875-7329 8am to 5pm CST
portalenrollment@agilonhealth.com
Administrative Offices
6210 U.S HWY 290, Suite 450
Austin, TX 78723