General Contact Information
6210 U.S HWY 290 E., Suite 450
Austin TX, 78723
Business hours: 8:00am – 5:00pm; Monday – Friday, Central Standard Time
General Information/Customer Service
Phone: 737-236-0999 or Toll Free 833-282-8883
Fax: 512-960-1193
Claims Submission
To ensure prompt claims processing and payment for covered services to our members, please submit claims electronically.
Electronic Claims Submission:
EDI Clearinghouse - Office Ally; Payer ID is AGL03 (zero three)
Claims Fax: 512-872-6908
Mailing Address:
Connected Senior Care Advantage
Attn: Claims Dept.
P.O. Box 70020
Anaheim, CA 92825
Provider Dispute Resolution
To submit a dispute, complete the Appeal Form on the portal and fax with supporting documentation to: 512-872-6908
Or mail to:
Connected Senior Care Advantage
Attn: Appeals Dept.
P.O. Box 70021
Anaheim, CA 92825
Utilization Management
Utilization Management is available Monday thru Friday from 8 am – 5 pm CST. We can be contacted at:
Connected Senior Care Advantage
Phone: (737) 236-0999 Toll Free: (833) 282-8883
TTY: 1-800-750-0750
Fax: (512) 872-6910
Pre-Service authorization requests may be submitted through the secure Provider Portal https://tx.coreportal.com.
Mailing Address:
Connected Senior Care Advantage
Attn: UM Department
P. O. Box 70034
Anaheim, CA 92825
Medical Necessity Criteria may be requested by calling 614-259-0299
For Peer to Peer call requests, please contact us at the phone number noted above and we will coordinate the call.
Quality Management
Fax: 512-782-8535
Compliance Hotline:
Phone: 833-668-8638
Population Health Management
Phone: 737-236-0999
Fax: 512-960-2294
Provider Relations/ Contracting
Phone: 737-202-2130
CSCAContracting@connectedseniorcare.com
Web Portal Help Desk
Phone: 877-875-7329 8am to 5pm CST
portalenrollment@agilonhealth.com
Administrative Offices
6210 U.S HWY 290, Suite 450
Austin, TX 78723