Contact Us

General Contact Information

6210 U.S HWY 290 E., Suite 450
Austin TX, 78723

Business hours: 8:00am – 5:00pm; Monday – Friday, Central Standard Time

General Information/Customer Service

Phone: 737-236-0999 or Toll Free 833-282-8883
Fax: 512-960-1193

Claims Submission

To ensure prompt claims processing and payment for covered services to our members, please submit claims electronically.

Electronic Claims Submission:

EDI Clearinghouse - Office Ally; Payer ID is AGL03 (zero three)

Claims Fax: 512-872-6908

Mailing Address:

Connected Senior Care Advantage
Attn: Claims Dept.
P.O. Box 70020
Anaheim, CA 92825

Provider Dispute Resolution

To submit a dispute, complete the Appeal Form on the portal and fax with supporting documentation to: 512-872-6908

Or mail to:

Connected Senior Care Advantage
Attn: Appeals Dept.
P.O. Box 70021
Anaheim, CA 92825

Utilization Management

Utilization Management is available Monday thru Friday from 8 am – 5 pm CST. We can be contacted at:

Connected Senior Care Advantage

Phone: (737) 236-0999 Toll Free: (833) 282-8883
TTY: 1-800-750-0750
Fax: (512) 872-6910

Pre-Service authorization requests may be submitted through the secure Provider Portal

Mailing Address:

Connected Senior Care Advantage
Attn: UM Department
P. O. Box 70034
Anaheim, CA 92825

Medical Necessity Criteria may be requested by calling 614-259-0299

For Peer to Peer call requests, please contact us at the phone number noted above and we will coordinate the call.

Quality Management

Fax: 512-782-8535

Compliance Hotline:

Phone: 833-668-8638

Population Health Management

Phone: 737-236-0999
Fax: 512-960-2294

Provider Relations/ Contracting

Phone: 737-202-2130

Web Portal Help Desk

Phone: 877-875-7329 8am to 5pm CST

Administrative Offices
6210 U.S HWY 290, Suite 450
Austin, TX 78723