Contact Us

General Contact Information

6210 U.S HWY 290 E., Suite 450
Austin TX, 78723

Business hours: 8:00am – 5:00pm; Monday – Friday, Central Standard Time

General Information/Customer Service

Phone: 737-236-0999 or Toll Free 833-282-8883
Fax: 512-960-1193
For customer service regarding Humana or Aetna, please contact the health plan directly.

Claims Submission

To ensure prompt claims processing and payment for covered services to our members, please submit claims electronically.

Electronic Claims Submission:

EDI Clearinghouse - Office Ally; Payer ID is AGL03 (zero three)

Claims Fax: 512-872-6908

Mailing Address:

Connected Senior Care Advantage
Attn: Claims Dept.
P.O. Box 70020
Anaheim, CA 92825

Provider Dispute Resolution

To submit a dispute, complete the Appeal Form on the portal and fax with supporting documentation to: 512-872-6908

Or mail to:

Connected Senior Care Advantage
Attn: Appeals Dept.
P.O. Box 70021
Anaheim, CA 92825

Utilization Management

Utilization Management is available Monday thru Friday from 8 am – 5 pm CST. We can be contacted at:

Connected Senior Care Advantage

Phone: (737) 236-0999 Toll Free: (833) 282-8883
TTY: 1-800-750-0750
Fax: (512) 872-6910

Pre-Service authorization requests may be submitted through the secure Provider Portal

Mailing Address:

Connected Senior Care Advantage
Attn: UM Department
P. O. Box 70034
Anaheim, CA 92825

Medical Necessity Criteria may be requested by calling 614-259-0299

For Peer to Peer call requests, please contact us at the phone number noted above and we will coordinate the call.

Quality Management

Fax: 512-782-8535

Compliance Hotline:

Phone: 833-668-8638

Population Health Management

Phone: 737-236-0999
Fax: 512-960-2294

Provider Relations/ Contracting

Phone: 737-202-2130

Web Portal Help Desk

Phone: 877-875-7329 8am to 5pm CST

Administrative Offices
6210 U.S HWY 290, Suite 450
Austin, TX 78723