General Contact Information
6210 U.S HWY 290 E., Suite 450
Austin TX, 78723
Business hours: 8:00am – 5:00pm; Monday – Friday, Central Standard Time
General Information/Customer Service
Phone: 737-236-0999 or Toll Free 833-282-8883
Fax: 512-960-1193
For customer service regarding Humana or Aetna, please contact the health plan directly.
Claims Submission
Claims Filing Information (WellCare Claims):
Electronic Claims Submission is Preferred:
Payer ID is AGL03 (zero three) OR
Phone Number: 737-236-0999
Claims Fax: 512-872-6909
Paper Claims can be mailed to:
Connected Senior Care Advantage
Attn: Claims Dept.
P.O. Box 70020
Anaheim, CA 92825
Claims Fax: 614-259-0283
For all other health plan claims submissions, continue to submit claims to the appropriate health plan carriers.
Please validate patient eligibility and check Member I.D. card for the health plan of record.
Provider Dispute Resolution
To submit a dispute, complete the Appeal Form on the portal and fax with supporting documentation to: 512-872-6908
Or mail to:
Connected Senior Care Advantage
Attn: Appeals Dept.
P.O. Box 70021
Anaheim, CA 92825
Quality Management
Fax: 512-782-8535
Compliance Hotline
Phone: 833-668-8638
Population Health Management
Phone: 737-236-0999
Fax: 512-960-2294
Provider Relations/ Contracting
Phone: 737-202-2130
CSCAContracting@connectedseniorcare.com
Web Portal Help Desk
Phone: 877-875-7329 8am to 5pm CST
portalenrollment@agilonhealth.com
Administrative Offices
6210 U.S HWY 290, Suite 450
Austin, TX 78723