Contact Us

General Contact Information

6210 U.S HWY 290 E., Suite 450
Austin TX, 78723

Business hours: 8:00am – 5:00pm; Monday – Friday, Central Standard Time

General Information/Customer Service

Phone: 737-236-0999 or Toll Free 833-282-8883
Fax: 512-960-1193
For customer service regarding Humana or Aetna, please contact the health plan directly.

Claims Submission

Claims Filing Information (WellCare Claims):

Electronic Claims Submission is Preferred:
Payer ID is AGL03 (zero three) OR
Phone Number: 737-236-0999
Claims Fax: 512-872-6909

Paper Claims can be mailed to:

Connected Senior Care Advantage
Attn: Claims Dept.
P.O. Box 70020
Anaheim, CA 92825

Claims Fax: 614-259-0283

For all other health plan claims submissions, continue to submit claims to the appropriate health plan carriers.

Please validate patient eligibility and check Member I.D. card for the health plan of record.

Provider Dispute Resolution

To submit a dispute, complete the Appeal Form on the portal and fax with supporting documentation to: 512-872-6908

Or mail to:

Connected Senior Care Advantage
Attn: Appeals Dept.
P.O. Box 70021
Anaheim, CA 92825

Quality Management

Fax: 512-782-8535

Compliance Hotline

Phone: 833-668-8638

Population Health Management

Phone: 737-236-0999
Fax: 512-960-2294

Provider Relations/ Contracting

Phone: 737-202-2130

Web Portal Help Desk

Phone: 877-875-7329 8am to 5pm CST

Administrative Offices
6210 U.S HWY 290, Suite 450
Austin, TX 78723