Collaborating Network Providers

Act now to join our network!

The Connected Senior Care Advantage program provides a higher level of coordination, communication, transparency and physician control.

Physicians and other providers across America understand that our national healthcare marketplace is moving from fee-for-service to a value-based model, and as a progressive, independent entity, we believe that CSCA should be at the forefront in the Austin area of those trends, bringing new, better ways for independent physicians to practice. As such, beginning in 2019, we have begun to invest and develop CSCA’s, and consequently, Austin Regional Clinic and Premier Family Physician’s population health capabilities. We have transformed practices, introduced an innovative hospitalist model and Population Health Management department, and implemented technology to ensure comprehensive identification of care gaps for our seniors.

We are proud to announce the CSCA program. CSCA is an advanced population health model that will provide high quality, more efficient care for our Medicare Advantage patients by working with participating health plans. The program, beginning January 1, 2019, will shift financial responsibility for total cost of care for Medicare Advantage patients to CSCA and delegate operational responsibility to us for many functions historically provided by health plans.

In 2019, CSCA will have claims payment delegation for a percentage of our Medicare Advantage business. This requires us to contract the existing network for Medicare Advantage health plans in the greater Austin area, which includes network hospitals, physicians and other practitioners, and ancillary providers. Referral coordination, utilization management and provider credentialing for Medicare Advantage patients will now be performed by the CSCA team. Our population health management programs will enhance those historically provided to members by health plans. Physicians will now have the data and transparency around cost and quality of care that historically has only resided within the health plans.

As a result, our vision to deliver evidence-based medicine, for the care we provide, but also the care we recommend for patients, will finally be realized.

Enhanced Collaboration with Specialists is Critical

The comprehensive nature of the CSCA program design, supported by specialized information technology and operating processes, will provide greater communication and coordination between primary care physicians and specialists than ever before. CSCA physicians will have increased visibility and access to quantitative quality and cost metrics.

The combination of a team-based approach (with care managers, nurses, social workers, and physicians) along with the tools, data and technology to manage risk, results in patients receiving consistent high quality medical care from all physicians caring for them.

The physicians of ARC and Premier Family believe that we can enjoy the practice of medicine and deliver the best coordinated care for our patients by bringing innovation to the healthcare delivery system. The CSCA program will enable us, together, to deliver the best, evidence-based care with more current data and analysis than ever before.

CSCA believes that we can enjoy the practice of medicine and deliver the best coordinated care for our patients by bringing innovation to the healthcare delivery system. The CSCA program will enable us, together, to deliver the best, evidenced-based care with more current data and analysis than ever before.

How it works.

  • CSCA care management and disease management programs will be woven further into the medical care provided by ARC, Premier Family Physicians and the consulting specialists, where appropriate.
  • Network provider contracting and credentialing will be performed under this model.
  • Population health management will be coordinated through CSCA for WellCare Texan Plus HMO patients during the first half of 2019, with the addition of Humana Gold Plus HMO and Choice PPO members and Aetna Premier HMO, Plus and Choice PPO members beginning on July 1, 2019.
  • CSCA will also process and pay claims for 2019 healthcare services provided to patients under the WellCare Texan Plus HMO, thereby allowing for quality and cost transparency to better serve our patient population, with additional claims delegation to begin in 2020 for other health plans.
CSCA Diagram

CSCA is constantly building our provider network. We welcome our specialist colleagues to join us.

1. What is Connected Senior Care Advantage?

CSCA is an advanced population health model that provides higher quality, more efficient care for Medicare Advantage patients. In coordination with the locally operated health plans, this program will be effective January 1, 2019 and will include Medicare Advantage members that see an Austin Regional Clinic or Premier Family Physician PCP for their care.

In this program, most clinical and administrative services historically provided by the health plan are now provided by CSCA:

  • CSCA population health management will be woven further into the medical care provided by CSCA and the consulting specialists, where appropriate.
  • Network provider contracting and credentialing will be performed under this model.
  • Utilization management will be coordinated through CSCA.
  • CSCA may also process and pay claims for healthcare services provide to patients, thereby allowing for quality and cost transparency to better serve our patient population.

2. What benefits does the CSCA program bring to our patients?

The CSCA program integrates our high-­quality medical care with important administrative services; as a result, this new partnership will provide greater communication and coordination between primary care physicians and specialists. Additionally, CSCA providers will have increased visibility to quantitative quality and cost metrics. The combination of a team-based approach (with care managers, nurses, social workers, care navigators, and physicians), along with the tools, data and technology to manage risk, results in patients receiving consistently high medical care from all physicians caring for them.

3. How do I contract with CSCA?

Questions regarding network contracting should be directed to CSCAContracting@connectedseniorcare.com or (737) 236-0999 or Toll Free at (833) 282-8883.

4. Are other providers in the Greater Austin area also contracting with CSCA?

Yes, we are in discussions with specialists’ practices, health systems and ancillary providers to contract with us.

5. What are the benefits for providers to join the network?

CSCA would like to work with like-­minded providers who share our philosophy and standard for delivering the highest quality of care, service and support for our Medicare Advantage patients. As healthcare providers make the shift from a fee-for-service to value-based reimbursement world, new partnerships will be essential for physicians and health systems as they will be required to redesign their care delivery process to deliver higher quality outcomes, become more efficient and reduce unnecessary costs.

In this partnership, we’ll be able to have a clearer view on patient history and more data and analysis than we have had before for quality and cost metrics. This program is a natural building block with our provider colleagues who join our CSCA network to offer a more coordinated healthcare experience for our patients.

6. What is the downside for me?

We don’t see any downside. Naturally, it will take time to put all the systems in place to begin the program for patients starting January 1, 2019. The CSCA medical leadership, headed by Dr. Kevin Spencer, are providing the resources, support staff and attention to detail to ensure that the program will be ready to care for patients on January 1, 2019. We welcome your questions and ideas in the planning stage now to make the program even more successful.

7. What type of product is this: PPO, HMO?

The CSCA program will provide care and services for patients with both PPO and HMO coverage.

8. What types of plans are included: e.g., commercial, Medicare, Medicaid?

Only Medicare Advantage for now.

9. Could signing this contract bind me to other types of insurance, e.g., Worker’s Comp, discount networks, national PPO’s?

No, it is not exclusive.

10. Who is the leadership team that will be involved in managing this partnership?

Patti Parker, President, Austin Market
Kevin Spencer, M.D.: Medical Director, CSCA

11. If I have questions about claims, referrals and credentialing, to whom do I direct those questions?

The CSCA team looks forward to your questions. For now, please direct questions to CSCAContracting@connectedseniorcare.com.

12. What are my rights as a provider being credentialed through CSCA?

The Provider has the right, upon request, to be informed of the status of his/her credentialing application. The Provider has the right to review the information submitted in support of his/her credentialing application.

As an applicant for credentialing/recredentialing, you have a right to review non-privileged information obtained for the purpose of evaluating your application. This includes information obtained from outside sources such as liability insurance carriers, Medical Boards, National Practitioner Data Bank. It does not include review of information that is privileged, such as references or recommendations which are protected by law from disclosure.

You may request to review such information at any time by sending a written request via fax or letter to the Credentialing Committee Chairperson at Connected Senior Care Advantage, 6210 U.S Hwy 290 E., Suite 450, Austin TX 78723. Fax number (512) 960-1193. Following receipt of your request, you will be contacted by the Credentialing Committee Chairperson, or his/her designee, within three working days to arrange a date and time for review of the information in the Credentialing Department.

You will be notified in writing, by fax or letter, when information obtained by primary source varies significantly from information provided on your application. Sources will not be revealed in information obtained is not intended for verification of credentialing elements or is protected from disclosure by law.

If you believe that erroneous information has been supplied to CSCA by primary sources, you may correct such information by submitting written notification to the Credentialing Committee Chairperson at the above cited address/fax number. Your notification, via letter or fax, must include a detailed explanation of the discrepancy and must be returned to CSCA within fourteen working days of your credentials file review date and/or the date that CSCA notified you of the discrepancy

Upon receipt of your notification, CSCA will re-verify the primary source information under consideration. If the primary source information has changed, an immediate correction will be made to your credentials file. You will be notified of this action. If the primary source information remains inconsistent with your notification, you will be advised of same through letter or fax. You will be requested to provide proof of correction by the primary source to Credentialing Committee Chairperson via letter or fax as cited above within ten working days. Subsequently, a second reverification of primary source information will be performed. If, after ten working days, primary source information remains inconsistent and in dispute, you will be subject to adverse action up to administrative termination.